vb345 Terms & Conditions

Welcome to vb345. These Terms and Conditions ("Terms", "Agreement") govern your access to and use of the vb345 website located at https://vb345.io (the "Platform"), including all associated services, products, features, content, and functionality offered by vb345 ("vb345", "we", "us", "our").

By registering an account, accessing the Platform, or using any of the services provided by vb345, you ("you", "the Player", "User") acknowledge that you have read, understood, and agree to be legally bound by these Terms in their entirety, along with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

vb345 is an online betting and casino platform designed specifically for adults in Bangladesh. The Platform provides sports betting (including cricket betting covering the BPL, T20 World Cup, IPL, and Bangladesh Tigers international fixtures), live casino games, slot games, and crash game titles supplied by certified third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.

To register and maintain an account on vb345, you must satisfy all of the following eligibility criteria at the time of registration and at all times during your use of the Platform:

• You are at least 21 years of age. vb345 strictly enforces a 21+ age restriction. Minors are prohibited from using this Platform under any circumstances.
• You are accessing the Platform from Bangladesh or from a jurisdiction in which online gambling is not prohibited by applicable law.
• You are acting on your own behalf and not as an agent for, or on behalf of, any third party.
• You are not a current or former employee, director, officer, contractor, or business associate of vb345 or any of its affiliated entities, or an immediate family member of any such person.
• You are not subject to any self-exclusion, cooling-off period, or ban — whether self-imposed through the vb345 Responsible Gaming tools or imposed by vb345 at its own discretion.
• You have not previously had an account on vb345 that was suspended or permanently closed due to a breach of these Terms.
• You have full legal capacity to enter into a binding agreement under the laws applicable to you.

To access the full range of vb345 services, you must create a registered account. The following rules apply to account registration and maintenance:

3.1 One Account Per Person

Each individual may hold only one (1) active account on the vb345 Platform. The creation of multiple accounts — whether using the same or different personal information, payment methods, or devices — is a material breach of these Terms. vb345 employs technical detection measures to identify duplicate accounts. All duplicate accounts and associated balances will be suspended without notice upon detection.

3.2 Accuracy of Information

You must provide true, accurate, current, and complete information during registration and must keep your account information up to date at all times. vb345 is not responsible for errors or losses arising from inaccurate account information provided by the player. You must notify vb345 immediately of any changes to your registered details by contacting [email protected].

3.3 Account Credentials

You are solely responsible for maintaining the confidentiality and security of your username and password. You must not share your login credentials with any third party or allow any other person to access the Platform using your account. vb345 will never ask you to reveal your password.

3.4 Account Suspension and Closure

vb345 reserves the right to suspend or permanently close any account, with or without prior notice, if it reasonably suspects that the player has breached these Terms, provided false information, engaged in fraudulent activity, or poses a risk to the integrity of the Platform.

vb345 is committed to maintaining a safe, secure, and fraud-free environment for all players. As part of this commitment, vb345 requires all players to complete a Know Your Customer (KYC) identity verification process before processing any withdrawal request.

4.1 Required Documents

To complete KYC verification, players must submit clear copies of the following documents:

• Proof of Identity: Bangladesh National Identity Card (NID), valid passport, or driving licence issued by a Bangladeshi authority.
• Proof of Address: A recent utility bill, bank statement, or government-issued document showing your name and current address in Bangladesh (dated within 90 days).
• Proof of Payment Method: Screenshot or confirmation of your registered bKash, Nagad, Rocket, or Upay mobile number to confirm ownership of the payment method used for deposits.

4.2 Processing Time

vb345 aims to complete KYC verification within 24 to 48 hours of receiving all required documents in legible, unmodified form. During peak periods, verification may take up to 72 hours. You will receive a confirmation email to your registered email address once verification is complete.

4.3 Enhanced Due Diligence

For accounts with high transaction volumes or where vb345's risk assessment team identifies a need for additional checks, enhanced due diligence (EDD) documentation may be requested, including source of funds declarations or additional identity verification steps. Failure to provide EDD documentation within the requested timeframe may result in withdrawal restrictions or account suspension.

5.1 Accepted Payment Methods

vb345 accepts deposits and processes withdrawals via the following payment methods in Bangladeshi Taka (BDT): bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All transactions are processed in BDT. No currency conversion is applied to any of these methods.

5.2 Deposit Rules

• Minimum deposit: ৳500
• Maximum single deposit: ৳200,000 (subject to payment provider limits)
• Deposits are credited to your vb345 wallet within seconds for mobile money methods (bKash, Nagad, Rocket, Upay) and within 1 to 3 business days for card payments (Visa, Mastercard).
• All deposits must be made from a payment method registered in your own name. Third-party deposits are strictly prohibited.
• vb345 does not accept cash deposits or deposits made via bank transfer to a named personal account.

5.3 Withdrawal Rules

• Minimum withdrawal: ৳1,000
• Maximum single withdrawal: ৳100,000 (higher limits available for VIP-tier accounts)
• Withdrawals can only be processed to a payment method that was previously used for a deposit on the same account.
• KYC verification must be completed before the first withdrawal is processed.
• Verified accounts typically receive withdrawal payouts within 30 minutes via mobile money, subject to payment provider processing times.
• Withdrawals of bonus-derived funds are subject to wagering requirements being met in full before processing.

5.4 Anti-Money Laundering

vb345 maintains strict anti-money laundering (AML) controls. Deposits and withdrawals are monitored for unusual patterns. vb345 reserves the right to delay or refuse any transaction that it reasonably believes may be related to money laundering, fraud, or other unlawful activity. In such cases, vb345 may be required to report the matter to the relevant authorities without notifying the player.

vb345 offers a range of bonuses and promotional incentives to new and existing players, including a welcome bonus of up to ৳20,000 on first deposit. All bonuses are subject to the following general terms, as well as any specific terms published on the relevant promotion page:

• Bonuses are available to players who have completed account registration and, where applicable, KYC verification.
• Each player is entitled to claim the welcome bonus only once. Attempts to claim the welcome bonus multiple times via separate accounts will be treated as a breach of the single-account rule.
• All bonus funds are subject to a wagering requirement, which will be clearly stated in the specific promotion terms. Wagering requirements must be met in full before bonus-derived winnings can be withdrawn.
• Bonus funds have an expiry period, which will be specified per promotion. Unmet wagering requirements at the time of expiry will result in the bonus and associated winnings being removed from the account.
• vb345 reserves the right to withdraw, modify, or cancel any bonus offer at any time. Players who have already opted in to a promotion and have begun meeting the wagering requirements at the time of cancellation will not be affected by mid-campaign changes.
• Using bonus funds to place bets that hedge, cover all outcomes, or otherwise guarantee a risk-free outcome is prohibited and will be considered bonus abuse.
• vb345's decisions on bonus eligibility, wagering calculations, and promotion outcomes are final and binding.

All games and betting markets available on vb345 are governed by the rules of the individual game or market, as published by the relevant game provider or vb345's sportsbook team. Players are encouraged to review the rules of each game or market before placing wagers. The following general rules apply across all games and betting products on the Platform:

7.1 Casino Games

All casino games — including slots, live dealer tables (baccarat, Dragon Tiger, roulette, blackjack), and crash games — are supplied by certified third-party game providers. The Random Number Generators (RNGs) used in all non-live games are independently audited for fairness. Game outcomes are final and cannot be reversed except in the case of a verified technical malfunction.

7.2 Sports Betting

Bets placed on cricket and other sports markets are governed by vb345's Sportsbook Rules, which are available on the sportsbook section of the Platform. Key principles include:

• Bets must be placed before the market is declared closed by vb345's trading team.
• In-play bets are accepted at the displayed odds at the time of placement. vb345 reserves the right to suspend markets at any time without prior notice.
• Abandoned or suspended matches will be settled in accordance with the specific sport's rules as published on the Platform.
• vb345 reserves the right to void any bet placed on a match or event where it has reasonable grounds to believe that the integrity of the outcome has been compromised.

7.3 Technical Malfunctions

In the event of a technical malfunction, network error, or system failure that affects the outcome of a game or bet, vb345 reserves the right to void the affected round or bet and return the stake to the player's account. vb345 will not pay out winnings that arise from a malfunction, disconnection, or error in the game software.

The following activities are strictly prohibited on the vb345 Platform. Engaging in any of the following may result in immediate account suspension, forfeiture of all balances, and reporting to the relevant authorities:

• Creating or operating more than one account on vb345.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using automated software, bots, AI agents, or any other technical means to interact with the Platform in a way that provides an unfair advantage over other players or over vb345.
• Colluding with other players to manipulate game outcomes or betting markets.
• Engaging in or facilitating match-fixing, spot-fixing, or any other form of sporting integrity violation in connection with bets placed on vb345.
• Depositing, wagering, or withdrawing funds that are the proceeds of unlawful activity (money laundering).
• Exploiting software errors, miscalculations, or technical vulnerabilities — commonly known as "bug abuse" — to gain an advantage.
• Using another person's identity, payment method, or account without their explicit consent.
• Threatening, harassing, or abusing vb345 staff or other players via any communication channel.
• Any activity that vb345 reasonably determines to be contrary to the fair use of the Platform, regardless of whether that activity is explicitly listed above.

vb345 is committed to promoting responsible gaming. We recognise that gambling, while an enjoyable leisure activity for most players, can become problematic for some individuals. vb345 provides a suite of responsible gaming tools accessible from within your account dashboard, including:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account.
• Loss Limits: Cap the maximum amount you can lose within a defined period.
• Session Time Reminders: Receive automatic notifications when you have been logged in for a defined period.
• Cooling-Off Periods: Take a short break from gambling for a period of your choosing (24 hours, 7 days, 30 days, or 90 days).
• Self-Exclusion: Permanently exclude yourself from the Platform. Self-exclusion requests are irrevocable for a minimum period of 12 months.

If you are concerned that gambling may be negatively affecting your life or the lives of those close to you, please visit our dedicated Responsible Gaming page or contact our support team at [email protected]. Help is available 24 hours a day, 7 days a week on Bangladesh Standard Time (UTC+6).

All content on the vb345 Platform — including but not limited to the vb345 brand name, logo, trademarks, service marks, trade dress, website design, layout, graphics, text, software, data, game interfaces, and all other materials — is the exclusive intellectual property of vb345 or its licensed third-party suppliers, and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your own personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not grant you any right to:

• Copy, reproduce, distribute, or create derivative works from any Platform content.
• Scrape, crawl, or otherwise extract data from the Platform using automated means.
• Use the vb345 brand, logo, or trademarks for any commercial or promotional purpose without the express written permission of vb345.
• Reverse-engineer, decompile, or disassemble any software used by the Platform.

Any unauthorised use of vb345's intellectual property will result in immediate termination of your account and may give rise to legal action.

vb345 takes the privacy and security of your personal data seriously. The collection, use, storage, and sharing of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the processing of your personal data as described in the Privacy Policy.

vb345 uses 256-bit SSL encryption across all pages of the Platform — including the login page, cashier, and game lobby — to protect data in transit. All stored personal and financial data is held on secure servers with access restricted to authorised personnel only.

vb345 does not sell your personal data to third parties. Data may be shared with our licensed game providers, payment processors, and identity verification partners solely to the extent necessary to provide the services described in these Terms. Full details of data sharing arrangements are provided in the Privacy Policy.

To read the full Privacy Policy, please visit vb345.io/privacy-policy.

To the fullest extent permitted by applicable law, vb345 and its directors, officers, employees, agents, and licensors shall not be liable for:

• Any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform.
• Any loss of funds resulting from unauthorised access to your account due to your failure to maintain the security of your login credentials.
• Any interruptions, delays, or errors in the Platform's availability caused by factors outside vb345's reasonable control, including internet service provider outages, power failures, acts of God, or government actions.
• Any decisions made by a player based on information provided on the Platform, including sports statistics, odds, or promotional communications.
• Technical malfunctions in third-party game software that result in incorrect display of game outcomes, provided that the RNG-determined outcome is applied correctly.

Nothing in these Terms limits vb345's liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

vb345's total aggregate liability to any player for any cause of action arising under or in connection with these Terms shall not exceed the total amount deposited by that player to their vb345 account in the twelve (12) months preceding the event giving rise to the claim.

vb345 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, vb345 will notify registered players via email to their registered email address and/or via a prominent notice on the Platform homepage no fewer than 7 days before the changes take effect, except in cases where immediate changes are required for legal, regulatory, or security reasons.

Your continued use of the Platform after the effective date of any amended Terms constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Platform and close your account before the effective date of the changes.

The most current version of these Terms is always available at vb345.io/terms-conditions. The "Effective" date at the top of this document indicates when the current version was last updated.

14.1 Termination by You

You may close your vb345 account at any time by contacting our support team at [email protected]. Before closing your account, any remaining real-money balance (excluding bonus funds with unmet wagering requirements) will be returned to your verified payment method, subject to the minimum withdrawal amount of ৳1,000 and completion of KYC verification.

14.2 Termination by vb345

vb345 may suspend or permanently terminate your account at any time, with or without prior notice, if you have breached any provision of these Terms, if vb345 is required to do so by law, or if continued operation of your account poses a risk to the integrity or security of the Platform. Upon termination for breach, vb345 reserves the right to withhold any remaining balance pending investigation.

14.3 Effect of Termination

Upon termination of your account for any reason, your right to access and use the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination — including intellectual property rights, limitations of liability, and dispute resolution clauses — shall continue to apply after termination.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of the vb345 Platform, please contact our support team using the details below. Our team operates 24 hours a day, 7 days a week on Bangladesh Standard Time (UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Response Time: Within 24 hours for general enquiries; within 4 hours for urgent account or security issues.
• Languages: English support available at all times.
• Operating Hours: 24/7, Bangladesh Standard Time (UTC+6).