Responsible Gaming at vb345
At vb345, we believe that gambling should always be a form of entertainment — never a source of financial stress or emotional hardship. Our responsible gaming programme gives every player in Bangladesh the tools, knowledge, and support needed to stay in control at all times.
Six Pillars of Responsible Gaming at vb345
Every feature below is built into the vb345 platform and available to all registered players in Bangladesh at no additional cost. Use them at any time, without judgment.
Age Verification (21+)
vb345 is strictly an adults-only platform. Every new player must be 21 years of age or older to register and wager. Our KYC verification process requires a valid National ID (NID) or passport confirming date of birth before any withdrawal can be processed. Accounts suspected of being underage are suspended immediately pending review.
Deposit Limits
Take full control of your spending by setting a daily, weekly, or monthly deposit cap directly from your account settings. Once a limit is active, the platform will block any deposit attempt that would exceed your chosen threshold. Lowering your limit takes effect immediately; requests to raise a limit include a 7-day cooling-off period to give you time to reflect.
Time-Out Feature
If you need a short break from gambling, the vb345 time-out feature lets you suspend your account for a defined period — from 24 hours up to 6 weeks. During a time-out, you cannot log in, place bets, or make deposits. Time-outs are irreversible for their set duration, ensuring that a moment of impulse does not override your decision to pause.
Self-Exclusion
For players who feel they need a longer break, vb345 offers self-exclusion periods of 6 months, 1 year, 3 years, or a permanent lifetime ban. During self-exclusion, your account is closed, all marketing communications are stopped, and you cannot re-register under any name or email address. Contact [email protected] to activate self-exclusion immediately.
Reality Check Reminders
vb345's reality check feature sends you a pop-up notification at regular intervals — every 30, 60, or 90 minutes — showing exactly how long you have been playing in the current session and your net win/loss position. These prompts are designed to interrupt automatic play behaviour and encourage a conscious decision to continue or stop.
Dedicated Support Team
Our responsible gaming support team operates 24 hours a day, 7 days a week on Bangladesh Standard Time (UTC+6). Whether you want to activate a limit, request self-exclusion, or simply talk through a concern, our trained team is available around the clock via email at [email protected]. All communications are handled with complete confidentiality.
How to Activate Responsible Gaming Tools
Every vb345 player can set up protective limits and controls in minutes. Here is exactly how each tool works and how to enable it on your account.
Setting a Deposit Limit
Control exactly how much money can enter your vb345 account over any given time period. Limits apply to all payment methods including bKash, Nagad, Rocket, and Upay.
- 1 Log in to your vb345 account.
- 2 Navigate to Account Settings > Responsible Gaming.
- 3 Select "Deposit Limits" and choose Daily, Weekly, or Monthly.
- 4 Enter your preferred limit in BDT (minimum ৳500).
- 5 Confirm the change — lower limits apply instantly.
Activating a Time-Out
A time-out is a short, firm break from gambling. Once activated, no login or deposit is possible for the chosen duration — there are no override options.
- 1 Log in to your vb345 account.
- 2 Go to Account Settings > Responsible Gaming.
- 3 Select "Time-Out" and choose your duration (24h to 6 weeks).
- 4 Confirm your selection — the account suspends immediately.
- 5 Access is automatically restored when the period expires.
Requesting Self-Exclusion
Self-exclusion is for players who need a serious, extended break. Once processed, it cannot be reversed within the chosen period under any circumstances.
- 1 Email [email protected] with subject "Self-Exclusion Request".
- 2 State your preferred period: 6 months, 1 year, 3 years, or lifetime.
- 3 Our team will process the request within 4 hours of receipt.
- 4 You will receive a confirmation email once the exclusion is active.
- 5 All promotional emails are stopped immediately upon confirmation.
Enabling Reality Check Reminders
Reality check notifications interrupt extended sessions and show you clear, honest data about your time and balance — helping you make deliberate choices rather than reactive ones.
- 1 Log in and go to Account Settings > Notifications.
- 2 Toggle on "Reality Check Reminders".
- 3 Choose your preferred interval: 30, 60, or 90 minutes.
- 4 Save your preference — reminders activate on your next session.
- 5 You can update the interval or disable reminders at any time.
Setting Loss Limits
A loss limit caps the total amount you can lose within a set period. Once the threshold is reached, further betting is automatically blocked until the period resets.
- 1 Log in and navigate to Account Settings > Responsible Gaming.
- 2 Select "Loss Limits" and choose Daily, Weekly, or Monthly.
- 3 Enter your maximum acceptable loss in BDT.
- 4 Confirm — the limit activates on your next session immediately.
- 5 Increasing a loss limit requires a 7-day review period.
Contacting Our Support Team
If any of the above tools are not resolving your concern, or if you simply want to speak with someone, our responsible gaming team is always available via email.
- 1 Compose an email to [email protected].
- 2 Use subject line: "Responsible Gaming Help".
- 3 Describe your situation — all information is kept confidential.
- 4 A trained team member will respond within 4 hours (BST, UTC+6).
- 5 We can activate any tool on your behalf if you prefer.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always obvious to the person experiencing it. Recognising early warning signs is the first step toward getting back in control.
Ask yourself honestly — do any of these apply to you?
If you answer "yes" to three or more of the following, we strongly encourage you to activate a deposit limit or time-out, or to reach out to our support team. Gambling should be enjoyable. If it is causing stress, it is time to take action.
Is Your Gambling Still Under Control?
The following questions are adapted from recognised problem gambling screening tools. They are intended to help you reflect on your gambling behaviour honestly and without judgment. There are no right or wrong answers — only honest ones.
If any of these questions prompt concern, please do not hesitate to use the vb345 responsible gaming tools or to contact our support team directly at [email protected]. Help is always available, and reaching out is a sign of strength, not weakness.
All responsible gaming requests submitted to vb345 are treated with complete confidentiality. Your gaming data is never shared with third parties for non-compliance purposes.
Responsible Gaming Self-Check
Have you ever gambled with money that was meant for essential expenses such as rent, food, utilities, or transportation?
Do you find yourself thinking about gambling repeatedly throughout the day, even when you are engaged in other activities?
When you lose money, do you feel a strong urge to return and continue gambling in order to recover your losses?
Have you ever lied to a family member, friend, or colleague about the amount of time or money you have spent gambling?
Have you previously tried to reduce or stop gambling but found it difficult or impossible to stick to that decision?
Has gambling caused any significant arguments, relationship problems, or financial difficulties in your personal life?
Do you gamble as a way to escape stress, anxiety, boredom, or difficult emotions rather than purely for entertainment?
Have you noticed that you need to gamble with increasingly larger amounts to experience the same level of excitement?
If you answered "yes" to two or more of the above questions, we recommend activating a deposit limit or time-out immediately, and contacting our support team at [email protected] for confidential guidance.
Protecting Young People in Bangladesh
vb345 is deeply committed to preventing access to gambling services by anyone under the age of 21. We apply multi-layer age verification at registration and at every withdrawal milestone. However, we also recognise that parents and guardians play a crucial role in keeping young people safe online.
If you share a device or internet connection with people under 21 years of age, we strongly recommend the following steps:
- Use parental control software to block access to gambling websites on shared devices.
- Never share your vb345 login credentials with anyone, including family members.
- Enable 2FA (two-factor authentication) on your account to prevent unauthorised access.
- Log out completely from vb345 after each session on any shared device.
- Report any suspected underage account immediately to [email protected].
Any account confirmed to belong to a person under 21 will be closed immediately and all associated funds returned in accordance with our Terms and Conditions. vb345 cooperates fully with all lawful requests to investigate underage gambling.
Get Help — You Are Not Alone
If gambling is causing distress in your life or the life of someone close to you, reaching out for help is the most important step you can take. vb345's responsible gaming team is available around the clock to listen and assist — no judgment, no pressure.
vb345 Responsible Gaming Email
Support Hours
24 hours a day, 7 days a week (UTC+6, BST)
Subject Line to Use
Responsible Gaming Help
Confidentiality
All communications are strictly confidential
Response Time
Within 4 hours for urgent responsible gaming requests
vb345 recommends that players in Bangladesh who feel gambling may be affecting their mental health seek guidance from a qualified counsellor or medical professional. Our support team can provide a referral to appropriate resources upon request.
Gambling Responsibly — A Practical Guide
Whether you are new to online betting or a seasoned player, these principles from the vb345 team will help you keep gambling in its proper place — as entertainment, not a financial strategy.
Set a Budget Before You Play
Decide in advance exactly how much money you are comfortable spending on gambling in a given session or week. Treat this amount as the cost of entertainment — money you are prepared to lose entirely without financial hardship.
Play for Fun, Not Profit
The house always holds a mathematical edge over time. Gambling at vb345 is designed to be an entertaining leisure activity. Never rely on gambling as a primary or supplementary source of income or as a way to pay off debts.
Take Regular Breaks
Extended gambling sessions impair decision-making and increase the risk of chasing losses. Step away from the screen at regular intervals. Use vb345's reality check reminders to prompt you to take planned breaks throughout each session.
Talk to Someone You Trust
If you are concerned about your gambling or a loved one's gambling behaviour, talking openly with a trusted friend, family member, or professional counsellor is one of the most effective forms of early intervention available.
Play Smart. Stay in Control.
Responsible gaming is at the heart of everything we do at vb345. Explore our games, check our FAQ for quick answers, or log in to manage your account limits today.