Your Privacy Matters at vb345

This Privacy Policy ("Policy") describes how vb345 ("vb345", "we", "us", "our") collects, processes, stores, and shares personal data relating to individuals ("you", "the Player", "User") who access or use the vb345 website located at https://vb345.io (the "Platform"), including all related services, features, and functionality.

vb345 is Bangladesh's trusted online betting and casino platform, serving adult players aged 21 and above across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh. We take our data protection responsibilities seriously and are committed to handling your personal information with transparency, integrity, and care.

By registering an account on vb345, accessing the Platform, or using any of the services available at vb345.io, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This Policy is incorporated by reference into our Terms and Conditions.

vb345 collects the following categories of personal data from players on the Platform:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If any such data is incidentally provided by a player, it will be deleted without processing.

vb345 collects personal data through the following channels:

3.1 Direct Collection

Data you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, respond to a survey, or participate in a promotion. This includes all information entered into forms on the Platform.

3.2 Automated Collection

Technical and usage data that is collected automatically when you visit or interact with the Platform, including through cookies, web beacons, server logs, and similar tracking technologies. This data is collected passively as part of normal Platform operation.

3.3 Third-Party Sources

We may receive data about you from the following third-party sources for verification and compliance purposes:

• Identity Verification Providers: Services that cross-reference the identity documents you submit during KYC to confirm authenticity.
• Payment Processors: bKash, Nagad, Rocket, Upay, and card payment networks may provide transaction confirmation data to vb345.
• Fraud Prevention Services: Third-party platforms that flag IP addresses, device fingerprints, or account patterns associated with known fraudulent activity.
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may share session data relating to game rounds played on their platforms via the vb345 lobby.

vb345 processes personal data only where a valid lawful basis exists. The lawful bases we rely on are as follows:

• Contractual Necessity: Processing your identity, contact, and financial data is necessary to enter into and perform the contract between you and vb345 (i.e., creating and operating your account, processing deposits and withdrawals, and providing access to games and betting markets).
• Legal Obligation: We are required by law to verify the identity of players (KYC), monitor transactions for money laundering (AML), and retain certain records for a legally prescribed minimum period. We process data in these categories to comply with those obligations.
• Legitimate Interests: vb345 processes technical data, usage data, and communications data on the basis of our legitimate interest in securing the Platform, preventing fraud, improving our services, and resolving disputes — provided that this interest is not overridden by your rights and freedoms.
• Consent: Where vb345 processes data for optional purposes — such as sending you promotional emails or enabling personalised game recommendations — we will first obtain your explicit consent. You may withdraw consent at any time by contacting [email protected].

The personal data collected by vb345 is used for the following specific purposes:

• Account Management: Creating, maintaining, verifying, and securing your vb345 account, including resetting your credentials and enforcing the single-account-per-person rule.
• Service Delivery: Processing deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; settling winning bets; processing withdrawal payouts; and providing access to casino games and sports betting markets.
• Identity Verification: Completing KYC checks to confirm your age (21+), identity, and residential address in Bangladesh before processing your first withdrawal.
• Fraud Prevention and Security: Detecting and investigating suspicious activity, multiple accounts, bonus abuse, money laundering, unauthorised access attempts, and other security threats.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and enforcing deposit limits, cooling-off periods, and self-exclusion requests set by the player.
• Legal Compliance: Maintaining transaction records, player identity records, and AML reports as required by applicable law. Responding to lawful requests from government authorities where obligated.
• Customer Support: Responding to your queries, complaints, and support requests via email through our 24/7 support team operating on Bangladesh Standard Time (UTC+6).
• Communications: Sending you transactional messages (deposit confirmations, withdrawal approvals, KYC status updates, security alerts) that are essential to operating your account. Where you have consented, sending promotional communications about bonuses, new games, or seasonal offers.
• Platform Improvement: Analysing usage data in aggregate to understand how players navigate the Platform, which games are most popular, and where technical improvements are needed.

vb345 does not sell, rent, or trade your personal data to any third party. Data may be shared only in the circumstances described below:

6.1 Service Providers

We share data with carefully selected third-party service providers who process data on our behalf under strict contractual data protection obligations. These include:

• Identity Verification Partners: To cross-reference your NID, passport, and proof of address during KYC.
• Payment Processors: bKash, Nagad, Rocket, Upay, and card network processors to execute deposits and withdrawals.
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session identifiers (not full identity data) to enable game rounds and calculate game outcomes.
• Hosting and Infrastructure Providers: Secure cloud server providers that physically store vb345 platform data under encrypted conditions.
• Analytics Providers: Aggregate, anonymised usage analytics tools that help vb345 improve the Platform experience.

6.2 Legal Disclosures

vb345 may disclose your personal data to law enforcement, regulatory authorities, or courts where required to do so by applicable law, court order, or lawful government request. In all such cases, vb345 will disclose only the minimum data required to satisfy the legal obligation and will notify you where legally permitted to do so.

6.3 Business Transfers

In the event that vb345 undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via email and/or a prominent notice on the Platform prior to your data being transferred and becoming subject to a different privacy policy.

vb345 uses cookies and similar tracking technologies (web beacons, pixel tags, local storage) to ensure the Platform functions correctly and to understand how players use our services. The following types of cookies are used:

vb345 does not use third-party advertising cookies, retargeting cookies, or social media tracking cookies. You can control cookie behaviour through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in and using the Platform.

vb345 retains your personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law. The following retention periods apply:

• Active Account Data: Retained for the full duration of your account's active status plus a minimum of five (5) years after account closure, to satisfy AML record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years following the completion of the KYC process, or five years after account closure, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years to comply with financial regulations applicable to online payment processing in Bangladesh.
• Support Communications: Retained for two (2) years from the date of the last communication, to enable effective dispute resolution and quality monitoring.
• Technical and Usage Data (Anonymised): Anonymised aggregate analytics data may be retained indefinitely as it cannot be linked back to any individual player.
• Marketing Consent Records: Retained for the duration of your active consent plus two (2) years after you withdraw consent, to demonstrate compliance with consent requirements.

When the applicable retention period expires, personal data is securely deleted or anonymised in accordance with our internal data destruction policy.

As a vb345 player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our data team at [email protected]. We will respond to all verified requests within 30 calendar days.

vb345 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or mobile device and the vb345 Platform is encrypted using industry-standard TLS protocols, preventing interception in transit.
• Encrypted Data Storage: Sensitive data fields — including identity document images, financial records, and KYC documents — are encrypted at rest on vb345's secure servers.
• Access Controls: Access to personal data is restricted to authorised vb345 personnel on a strict need-to-know basis. All internal access is logged and audited.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their vb345 accounts for an additional layer of login security beyond username and password.
• Intrusion Detection: vb345's infrastructure is monitored 24/7 for unusual access patterns, brute-force login attempts, and other indicators of compromise.
• Regular Security Audits: vb345 engages independent security professionals to conduct periodic vulnerability assessments and penetration tests of the Platform.
• Staff Training: All vb345 staff with access to personal data receive regular data protection and security awareness training.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, vb345 will notify affected players and the relevant authority without undue delay in accordance with applicable law.

vb345 is strictly an adult-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data from any person under the age of 21.

As part of our KYC verification process, every player is required to submit valid government-issued identity documentation confirming their date of birth before any withdrawal can be processed. Where we have reasonable grounds to suspect that a registered player may be under 21, the account will be immediately suspended pending age verification. If the player is found to be under 21, the account will be permanently closed, any deposits will be refunded in accordance with our Terms and Conditions, and all data associated with that account will be securely deleted.

Parents and guardians in Bangladesh are encouraged to use parental control software to restrict access to online gambling platforms for children and young adults in their household. The vb345 Platform is not designed for, marketed to, or accessible by minors, and we cooperate fully with any lawful request to identify and close underage accounts.

The vb345 Platform may contain references to third-party services — including game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — whose own privacy policies govern how they process data within their respective game environments. vb345 is not responsible for the privacy practices of these third parties.

When you launch a game hosted directly by a third-party game provider via the vb345 lobby, that provider's software may independently collect certain technical data (such as session identifiers and gameplay events) as part of delivering the game experience. We recommend reviewing the privacy policies of individual game providers if you have specific questions about data collected within their game clients.

vb345 does not include third-party advertising networks, social media tracking pixels, or affiliate redirect links on the Platform. Any links found on the Platform that navigate away from vb345.io are provided for informational purposes only, and vb345 accepts no responsibility for the content or data practices of any external website.

vb345 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this Policy, we will notify registered players by email to the address on file and by posting a prominent notice on the Platform homepage for a minimum of 14 days prior to the changes taking effect.

The "Effective Date" displayed at the top of this Policy will be updated each time a revised version is published. We encourage you to review this Privacy Policy periodically to stay informed about how vb345 protects your personal data. Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

If you object to any change made to this Privacy Policy, you have the right to close your account and request deletion of your personal data (subject to applicable legal retention obligations) by contacting [email protected] before the effective date of the change.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vb345 processes your personal data, please contact our data protection team using the details below. All data-related enquiries are handled by our dedicated support team operating 24 hours a day, 7 days a week on Bangladesh Standard Time (UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please use "Privacy Request" or "Data Rights Request" as your email subject line to ensure prompt routing to the correct team.
• Response Time: We aim to respond to all privacy-related requests within 30 calendar days of receipt. For urgent security matters, we target a response within 4 hours.
• Operating Hours: 24/7, Bangladesh Standard Time (UTC+6).
• Supported Language: English.